Shipping policy

ORDER PROCESSING:

Please allow up to 14 days for your order to be processed and dispatched. You will receive a shipping confirmation email once your order has been dispatched.

 

FLAT RATE SHIPPING:

Orders are generally dispatched within 14 days. Once shipped, delivery typically takes 3–10 working days depending on destination and local postal services. Flat rate shipping fees apply to all international orders, unless specified.

 

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer £10 flat rate shipping to United Kingdom and free shipping if your order is over £125. If shipping costs exceed £50, the additional cost may be passed on to the customer

 

INTERNATIONAL SHIPPING:

We offer international shipping to over 80 countries, including the USA, Canada, Europe, Australia, New Zealand, Japan and South Korea.

We offer £15 flat rate shipping to Europe and £18.50 flat rate shipping to the rest of the world. Free shipping is available on qualifying orders over £125. Where shipping costs exceed £50, the additional cost may be passed on to the customer.

Delivery times vary by destination and local customs processing. Once dispatched, most international orders arrive within 3–10 working days, although delays may occur due to customs, postal services, weather conditions, or other factors outside our control.

For orders shipped internationally, import duties, taxes, and customs charges may apply depending on the destination country and order value. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

 

REFUNDS, RETURNS AND EXCHANGES:

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kobravr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@kobravr.com