ORDER PROCESSING:
Please allow 7 days to process your order. Expect an email within 14 days to let you, know your order is on the way.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within the United Kingdom. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
FLAT RATE SHIPPING
Orders are generally shipped within 14 days using [Royal Mail International delivery Delivery times once posted 3-10 days]. Flat rate shipping fees apply to all international orders, unless specified.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer £10 flat rate shipping to United Kingdom and free shipping if your order is over £125. If shipping costs exceeds £50 then shipping costs will be past on to customer.
INTERNATIONAL SHIPPING:
We offer international shipping to over 80 countries, including USA, Canada, Europe, Australia, New-Zealand, Japan and South Korea.
We offer £15 flat rate shipping to Europe and 318.50 to rest of the world. Shipping is and free shipping if your order is over £125. If shipping costs exceeds £50 then shipping costs will be past on to customer.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KobraVR Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@kobravr.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@kobravr.com
